Refund policy
Last updated 15 October 2026
If Framebank isn't right for you, you can have your money back within 14 days of paying, no questions asked.
14-day refunds
- Any payment for a Pro or Student plan, monthly or yearly, first payment or renewal, can be refunded in full if you ask within 14 days of it.
- When it's refunded, that subscription ends and your account moves to the Free plan. Nothing is deleted: your boards and images stay, and if you have more than the Free plan allows, you just can't add more until you're under it.
How to ask
- Email [email protected] from the email address on your Framebank account, or reply to your Paddle receipt. Tell us which payment, if you've made more than one.
- Our payments are handled by our reseller Paddle.com, the merchant of record for all our orders, so the refund comes from Paddle, to the card or account you paid with. It usually shows within 5 to 10 working days, depending on your bank.
- You can also contact Paddle directly through paddle.net, using the email you paid with.
After 14 days
- Cancel any time from your Profile (Manage subscription). You keep your plan until the end of the period you've paid for, and you won't be charged again.
- Payments older than 14 days aren't refunded for the period already started, unless something went wrong on our side (for example Framebank was unavailable for a long time, or you were charged by mistake), or the law in your country says otherwise. Your statutory rights aren't affected.